Refund Policy

This Refund Policy is provided for general informational purposes only and does not constitute legal advice. Policies may vary based on local laws and regulations. For specific legal guidance, please consult a qualified legal professional. By placing an order with Hatchables, you agree to the terms outlined below.

Hatchables prepares each rental kit specifically for your reserved dates, which includes scheduling delivery, preparing equipment, and setting fertilized eggs. For this reason, our products are non refundable. Cancellations within 14 days of the rental start date are non-refundable. Cancellations made more than 14 days before the rental start date are subject to a $100 cancellation fee plus applicable taxes. Early returns will not be refunded or prorated.

If the customer is unavailable during the scheduled delivery or pickup window:

• No refunds will be issued

• Additional fees may apply for rescheduling or repeated attempts

Hatchables provides high-quality equipment and fertilized eggs; however, hatch success cannot be guaranteed due to factors outside our control, including:

• Temperature fluctuations

• Mishandling

• Environmental conditions

• Power outages

• Premature opening of the incubator

• Natural egg development variations

Refunds will not be issued based on hatch results.