The information contained in this Privacy Policy is provided for general informational purposes only and does not constitute legal advice. While Hatchables makes every effort to keep this policy accurate and up to date, laws and regulations may change. If you require legal guidance or have specific concerns about privacy obligations, you should consult with a licensed legal professional. By using our website and services, you agree to the collection and use of your information as outlined below.

1. Introduction

At Hatchables (“we,” “us,” “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or communicate with us.

A. Personal Information

We may collect:

• Name

• Email address

• Phone number

• Delivery address

• Billing details (processed securely by third-party payment providers)

B. Order Information

• Selected package and rental details

• Delivery and pickup dates

• Customer communications

C. Website & Technical Data

• IP address

• Browser type

• Pages viewed

• Cookies, analytics data, and similar tracking technologies

We do not store full credit card numbers. Payments are completed through secure, PCI-compliant providers.

We use your information for purposes including:

• Processing orders and delivering rental packages

• Sending confirmations, reminders, and updates

• Providing customer support

• Improving our website and user experience

• Sending promotional emails (only with your consent)

We never sell your information to third parties.

We may share information with trusted third parties only when necessary:

• Delivery partners

• Payment processors

• Website hosting, email services, and technical support providers

All partners are required to protect your information and use it only for the purposes outlined.

Hatchables uses cookies to:

• Improve website performance

• Remember preferences

• Analyze traffic and usage patterns

• Enhance user experience

You may disable cookies through your browser settings; however, some features may not function properly.

We take appropriate steps to protect your data, including:

• Secure hosting

• Encrypted payment processing

• Limited employee access

• Routine security reviews

No method of transmission or storage is entirely secure, but we follow industry standards to safeguard your information.

You may request:

• Access to your personal information

• Corrections or updates

• Deletion of your data (where legally permissible)

• To opt out of marketing communications

Contact us at info@Hatchables.ca to make any such requests.

Although our programs involve children, all personal information must be provided by an adult (parent, guardian, educator, or caregiver).
We do not knowingly collect personal information directly from minors.